Exchange & Buy Back Policies for Elegance Jewels
At Elegance Jewels, customer satisfaction is our top priority. We offer flexible exchange and buy back options to ensure that you love your purchase. Please review our policies below to understand how you can exchange or sell back items to us.
1. Exchange Policy
We understand that sometimes your purchase may not be the perfect fit. If you are not satisfied with your earrings and would like to exchange them, we are happy to offer an exchange under the following conditions:
1.1 Eligibility for Exchange
- Items must be exchanged within [Insert Time Frame, e.g., 14 days] of the delivery date.
- The earrings must be unworn, unused, and in their original packaging with all tags and accessories intact.
- You must provide proof of purchase (e.g., receipt or order confirmation).
- Custom or personalized items are not eligible for exchange unless there is a defect.
1.2 Exchange Process
Contact Us: To request an exchange, please email us at [Insert Email Address] within [Insert Time Frame]. Include your order number and reason for the exchange.
Return the Item: We will provide you with return instructions. Ship the item back to us in its original condition. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return shipping.
Choose a Replacement: Once we receive and inspect the returned item, we will process the exchange and ship your replacement item. Any price differences between the exchanged items will be charged or refunded accordingly.
Shipping for Exchanges: Customers are responsible for shipping fees associated with exchanging items unless the exchange is due to a defect or error on our part.
1.3 Exclusions
- Earrings that show signs of wear or damage will not be eligible for exchange.
- Custom or engraved earrings cannot be exchanged unless a defect is identified.
2. Buy Back Policy
At Elegance Jewels, we are committed to sustainable practices and giving our customers value over time. We offer a buy back policy where you can sell your previously purchased items back to us, subject to certain conditions.
2.1 Eligibility for Buy Back
- The earrings must have been purchased from Elegance Jewels.
- The item must be in good, resalable condition with minimal signs of wear.
- Proof of purchase is required.
- Custom or personalized earrings are not eligible for buy back unless specifically stated otherwise in the purchase agreement.
2.2 Buy Back Process
Contact Us: Email us at [Insert Email Address] with details of your item, including purchase date and a photo of the earrings. We will evaluate the item and provide an initial offer.
Shipping the Item: Once you accept the offer, we will provide instructions on how to send the item to us. You will be responsible for shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
Inspection and Final Offer: After we receive and inspect the item, we will confirm the final buy back value and process your payment via your preferred payment method.
2.3 Buy Back Value
The buy back value is based on the current market value, condition, and original purchase price of the earrings. Please note that the buy back value may be less than the original purchase price due to factors such as wear and market conditions.
2.4 Exclusions
- Earrings with significant damage, alterations, or excessive wear may not qualify for buy back.
- Items purchased as part of a final sale or clearance are not eligible for buy back.
3. Contact Us
For any questions or inquiries about our Exchange or Buy Back policies, please feel free to contact us at:
Elegance Jewels
Email: Jewelselegance091@gmail.com
Phone: +91- 7017907973