Return Policy for Elegance Jewels
At Elegance Jewels, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your earrings, we offer a straightforward return process to make it as convenient as possible.
1. Eligibility for Returns
We accept returns on eligible products within [Insert Number] days of delivery. To qualify for a return, the following conditions must be met:
- The item must be unworn, unused, and in its original packaging.
- The item must include all original tags, boxes, and accessories.
- You must provide proof of purchase (receipt or order confirmation).
Please note that customized or personalized items are not eligible for return unless there is a defect or error on our part.
2. Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
- Earrings that have been worn.
- Custom or personalized jewelry.
- Gift cards.
If an item is deemed non-returnable, we will inform you during the return process.
3. How to Initiate a Return
To initiate a return, follow these steps:
Contact Us: Email us at [Insert Email Address] within [Insert Number] days of receiving your order to request a return authorization. Please include your order number and the reason for the return.
Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on where to ship the item.
Ship the Item: Carefully pack the item in its original packaging and ship it to the address provided. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
4. Refunds
Once we receive your return, we will inspect the item to ensure it meets our return conditions. If approved, we will process your refund within [Insert Number] business days. Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable, unless the return is due to a defect or error on our part.
- If you received the item as a gift, the refund will be issued to the original purchaser.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the item you wish to receive.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [Insert Email Address] with your order details and photos of the damage. We will arrange for a replacement or refund at no additional cost.
7. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please:
- Check your bank account or payment method for any pending transactions.
- Contact your credit card company or bank, as it may take some time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].
8. Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to reach out to us at:
Elegance Jewels
Email: Jewelselegance091@gmail.com
Phone: +91- 7017907973